Help·Refunds
Refunds
Something go wrong?
We'll do our best to make it right
We want every subscriber to feel good about their support. If something has gone wrong — an accidental charge, a technical issue that prevented you from using your subscription, or anything else that doesn't feel right — get in touch and we'll sort it out.
How to request a refund
Just email us
Contact us
Send us a message with the category set to "Billing" and a brief description of what happened. Include the email address associated with your Endlss account. We'll respond as quickly as we can.
What we'll need
Your Endlss username or account email, and a short explanation of why you'd like a refund. That's it — we don't need order numbers or screenshots unless the issue is technical.
Processing time
Once we approve a refund, we issue it through Stripe. Refunds typically appear on your statement within 5–10 business days, depending on your bank or card provider.
Our approach
Fair and human
We review refund requests on a case-by-case basis. We're a small team and we're not here to make things difficult. If there's a genuine issue, we'll refund you. Common reasons we process refunds:
Accidental subscription
You didn't mean to subscribe or were charged unexpectedly.
Technical issues
A bug or outage prevented you from using features you were paying for during your billing period.
Duplicate charges
You were charged more than once for the same billing period.
If you simply want to stop being charged going forward, you don't need a refund — just cancel your subscription. You'll keep your current perks until the end of your billing period.
Cancel your subscription
How to cancel, what happens next, and how to rejoin later.
Billing and renewals
Understand when you're charged and how billing dates work.